VDI & DaaS User

Course Description

The VDI & DaaS User self-paced course is designed for ControlUp VDI & DaaS (Solve) users who are responsible for troubleshooting actions. If you are 1st tier support in your organization, this course is for you. 

Course Duration

2 hours


FREE – for ControlUp customers

Full course agenda

Topic       Content
ControlUp VDI & DaaS (Solve) Overview
  • The different parts of Solve and their functionality
  • How to navigate the organization tree
  • How to navigate between views
  Troubleshooting with ControlUp

 How to navigate Solve for optimal troubleshooting using:

  •  Grid focus
  •  Column sorting
  •  Column presets
  •  Grouping and more..
Thresholds & Stress Levels
  • How to analyze thresholds
  • How to understand stress levels
Management Actions
  • How to use management actions
  • The different actions that are available for each view
  • How to perform batch actions
Incidents & Triggers
  • What is the ControlUp Monitor?
  • How to create and configure incident triggers
  • The incidents and events panes
Script Actions
  •  How to install a script action
  •  How to run script actions manually
Automated Actions
  •  How to set up triggers to automate script actions
  •  How to use historical reports for troubleshooting

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