VDI-and-DaaS-Info - ControlUp Academy

VDI & DaaS User

Course Description

The VDI & DaaS User self-paced course is designed for ControlUp VDI & DaaS (Solve) users who are responsible for troubleshooting actions. If you are 1st tier support in your organization, this course is for you.

Course Duration

2 hours

Cost

FREE – for ControlUp customers

Full course agenda

Topic	Content
ControlUp VDI & DaaS (Solve) Overview	The different parts of Solve and their functionality How to navigate the organization tree How to navigate between views
Troubleshooting with ControlUp	How to navigate Solve for optimal troubleshooting using: Grid focus Column sorting Column presets Grouping and more..
Thresholds & Stress Levels	How to analyze thresholds How to understand stress levels
Management Actions	How to use management actions The different actions that are available for each view How to perform batch actions
Incidents & Triggers	What is the ControlUp Monitor? How to create and configure incident triggers The incidents and events panes
Script Actions	How to install a script action How to run script actions manually
Automated Actions	How to set up triggers to automate script actions
Reports	How to use historical reports for troubleshooting

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