ControlUp For VDI - User

Course Description

The ControlUp for VDI User self-paced course is designed for ControlUp for VDI users who are responsible for troubleshooting
actions. If you are 1st tier support in your organization, this course is for you. This user training course is designed for new users and helpdesk staff, featuring e-learning exercises and a final exam.

Course Duration

1.5 hours

Cost

FREE – for ControlUp customers

Full course agenda

Topic       Content
ControlUp for VDI Overview
  • The different parts of the consoles  and their functionality
  • How to navigate the organization tree
  • How to navigate between views
Troubleshooting with ControlUp

Optimal  troubleshooting using:

  • Grid focus
  • Column sorting
  • Column presets and more
Script Actions 
  • How to run script actions manually
Reports
  •  How to use historical reports for troubleshooting
  • Historical Data From Machines View
  • All Types of Reports

Full course agenda

Topic       Content
ControlUp VDI & DaaS Overview
  • The different parts of DEX and their functionality
  • How to navigate the organization tree
  • How to navigate between views
  Troubleshooting with ControlUp

 How to navigate Solve for optimal troubleshooting using:

  •  Grid focus
  •  Column sorting
  •  Column presets
  •  Grouping and more..
Thresholds & Stress Levels
  • How to analyze thresholds
  • How to understand stress levels
Management Actions
  • How to use management actions
  • The different actions that are available for each view
  • How to perform batch actions
Incidents & Triggers
  • What is the ControlUp Monitor?
  • How to create and configure incident triggers
  • The incidents and events panes
Script Actions
  •  How to install a script action
  •  How to run script actions manually
Automated Actions
  •  How to set up triggers to automate script actions
Reports
  •  How to use historical reports for troubleshooting