Real-Time DX User

Course Description

The User self-paced course is designed for ControlUp Real-Time DX users who are responsible for troubleshooting actions. If you are 1st tier support in your organization, this course is for you. 

Course Duration

2 hours


FREE – for ControlUp customers

Full course agenda

Topic       Content
Session 1     2 Hours
ControlUp Real-Time Console Overview
  • The different parts of the Real-Time console and their functionality
  • How to add machines
  • How to navigate the organization tree
  • How to connect and disconnect from machines
  Troubleshooting with ControlUp

 How to navigate the Real-Time console for optimal troubleshooting using:

  •  Grid focus
  •  Column sorting
  •  Column presets
  •  Grouping and more..
Thresholds & Stress Levels
  • How to analyze thresholds
  • How to understand stress levels
Hands-On Exercises Students are presented with short tasks to ensure the content is fully understood
Session 2 2 Hours
Management Actions
  • How to use management actions
  • The different actions that are available for each view
  • How to perform batch actions


  • What is the controller’s pane and its added value for performing batch remediation actions on several machines with a click
  • How to select multiple machines and right-click to manage services
  • The color-coding legend
  • How to compare/modify the registry, file systems, and services on multiple machines
Incidents & Triggers
  • What is the ControlUp Monitor?
  • How to create and configure incident triggers
  • The incidents and events panes
Script Actions
  •  How to install a script action
  •  How to run script actions manually
Automated Actions
  •  How to set up triggers to automate script actions
Hands-On Exercises

Students are presented with short tasks to ensure the content is fully understood

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