user-info - ControlUp Academy

Real-Time DX User

Course Description

The User self-paced course is designed for ControlUp Real-Time DX users who are responsible for troubleshooting actions. If you are 1st tier support in your organization, this course is for you.

Course Duration

2 hours

Cost

FREE – for ControlUp customers

Full course agenda

Topic	Content
Session 1	2 Hours
ControlUp Real-Time Console Overview	The different parts of the Real-Time console and their functionality How to add machines How to navigate the organization tree How to connect and disconnect from machines
Troubleshooting with ControlUp	How to navigate the Real-Time console for optimal troubleshooting using: Grid focus Column sorting Column presets Grouping and more..
Thresholds & Stress Levels	How to analyze thresholds How to understand stress levels
Hands-On Exercises	Students are presented with short tasks to ensure the content is fully understood
Session 2	2 Hours
Management Actions	How to use management actions The different actions that are available for each view How to perform batch actions
Controllers	What is the controller’s pane and its added value for performing batch remediation actions on several machines with a click How to select multiple machines and right-click to manage services The color-coding legend How to compare/modify the registry, file systems, and services on multiple machines
Incidents & Triggers	What is the ControlUp Monitor? How to create and configure incident triggers The incidents and events panes
Script Actions	How to install a script action How to run script actions manually
Automated Actions	How to set up triggers to automate script actions
Hands-On Exercises	Students are presented with short tasks to ensure the content is fully understood

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